Help with energy bills as the price cap rises

Energy bills will rise on Thursday when the new price cap comes into force. For households that are struggling, there is help available. Here is where to find it.

What is changing

Ofgem's price cap rises by 4 per cent on 1 October, taking a typical dual fuel bill to 1,723 pounds a year. The cap limits the price per unit of energy and the daily standing charge, not the total bill, so people who use more energy will pay more.

Warm Home Discount

The Warm Home Discount gives eligible households 150 pounds off their electricity bill over the winter. Since last winter it has been available to all households receiving a means-tested benefit, such as Universal Credit or Pension Credit. Most people receive it automatically.

Talk to your supplier

If you are struggling to pay, contact your energy supplier as soon as possible. Suppliers must offer help, such as payment plans you can afford, payment breaks or reductions, and some have hardship funds that can clear debts.

Priority Services Register

People who are older, disabled, have a long-term health condition or have young children can join their supplier's Priority Services Register. It is free and can mean extra help during a power cut and other support.

Check your benefits

Many people miss out on benefits they are entitled to. Free online benefit calculators can help you check, and advice services can help with applications.

Cutting energy use

• Turn your thermostat down by one degree if it is comfortable to do so.
• Only heat the rooms you are using, and close curtains at dusk to keep heat in.
• Wash clothes at a lower temperature and only boil the water you need.

Beware of scams

Fraudsters often send fake texts and emails offering energy refunds when prices change. Never click links in unexpected messages; contact your supplier directly using the details on your bill.

Where to get advice

Free, confidential advice is available from Citizens Advice, and from local advice services in Birmingham, including Age UK Birmingham for older people.