999, 101 or online: how to report a crime

Knowing how to report a crime, and which number to call, can make a real difference to how quickly the police respond. Here is a simple guide.

Call 999 in an emergency

Call 999 if a crime is happening right now, if someone is in danger, if someone has been seriously hurt, or if you think a suspect is still nearby. If you cannot speak, stay on the line. On a mobile, press 55 when prompted to let the operator know it is a genuine emergency.

Deaf people and those with speech difficulties can register with the emergencySMS service to send a text to 999.

Call 101 or report online if it is not an emergency

For crimes that have already happened and where nobody is in immediate danger, such as a stolen bike, damage to a car or a burglary discovered after the event, call 101 or report online through your police force's website.

Reporting online is often the quickest way to get a crime reference number, which you may need for insurance claims.

Report anonymously

If you have information about a crime but do not want to give your name, contact Crimestoppers on 0800 555 111 or online. The charity is independent of the police, and it guarantees that callers remain anonymous.

Specialist reporting

• Fraud and cybercrime: the national reporting service online or on 0300 123 2040
• Scam text messages: forward them free of charge to 7726
• Modern slavery: the helpline on 08000 121 700
• Hate crime: the police, or True Vision online
• Anti-social behaviour such as noise or fly-tipping: often the council, as well as the police

Why reporting matters

Every report helps police build a picture of what is happening in an area. Even if an offender is not caught straight away, reports help decide where patrols go, and several reports about the same person or place can lead to action.

Getting support

Victims of crime are entitled to support under the Victims' Code, including being kept informed about their case. Free support is available from victim support services whether or not a crime is reported.